Candle is run by teachers for teachers; we keep prices low by not employing all the back-room staff that commercial companies rely on. Please use e-mail as your primary method of contact – and note that we may take a couple of working days to respond, especially at busy times and during school holidays. All our staff are involved in running conferences.
We prefer online bookings wherever these are possible and limit special offers to online bookings to encourage these.
Office hours – other than on conference-days or during School Holidays – are Monday, Tuesday, Thursday and Friday 8.30am – 1pm. NB: If you have booked and need to contact us on the day of an event, please use the mobile number supplied with your confirmation e-mail or DM us on Twitter.
PLEASE READ CAREFULLY BEFORE BOOKING AN EVENT
Please note that payment must be received by us before e-tickets can be sent out by e-mail. We hold requested tickets for 30 days only pending payment and after that, if payment has not been made we reserve the right to release the tickets to other schools. We reserve the right to refuse entry to our events to people without tickets. Please leave ample time for your invoice to be processed and paid before the event and, if you are in doubt, book online using a credit or debit card (above).
If your finance department requires a purchase order number or authorization code to be on invoices, please obtain this now and add it to the form below to avoid delays.
.When you purchase tickets online, your places are confirmed immediately and an e-ticket will be e-mailed to you with the details of the event, confirmation of payment and a QR code to print out and bring on the day to register and gain access to the event. A map, detailed directions, session-timings etc. will be sent out in a “reminder” e-mail a week before the event.
Please note that you can ask A Level students to buy tickets directly with us, sending you their e-mail confirmations. E-mail us a list when the booking have all been made and we will then authorize your free accompanying-teacher ticket(s), make sure that we communicate with you in the first instance and prepare your resources to be collected as a group when you register with us. This approach avoids the chore of having to collect or reclaim money and the additional charges made by systems such as Parent Pay… as well as the delays this always causes.
The EU General Data Protection Regulation (GDPR) is the most significant piece of European privacy legislation in the last twenty years. It replaces the 1995 EU Data Protection Directive (European Directive 95/46/EC), strengthening the rights that EU individuals have over their data, and creating a uniform data protection law across Europe.
As a Data Controller, Candle will comply with applicable GDPR regulations when they take effect on 25th May 2018.
In all cases, the person with responsibility for compliance with GDPR is Charlotte Vardy, Managing Director.
1. Direct Marketing Data
We have built our postal marketing database from publicly available DfE records (the most reliable open source available). Our mailshots are directed to the Head of Religious Studies rather than to any individual teacher.
If you would like a copy of any information we have relating to your school, or would like to opt-out of receiving postal communications from us (maximum 6 times per academic year) please contact us
We do not buy other postal databases or take part in bulk mailings to schools.
We do not sell or otherwise communicate our database in whole or in part to other parties, other than communicating minimal data to our mailing company Send Marketing Solutions in advance of mailshots. They have their own GDPR compliance procedures as Data Processors.
We engage in digital marketing through Social Media (FaceBook and through them Instagram, as well as Twitter) but have no access to individuals’ details as part of this. If you are concerned about seeing our Social Media adverts, please check the Privacy settings on your Social Media accounts and/or unfollow us.
2. Data Collection, Retention & Use Policy
When you book an event with us, we use the address, e-mail address and telephone contact numbers you supply us with to inform you about the event you have booked, including by passing on resources from that event. We are permitted to communicate in this way under the GDPR regulations, because this is necessary to fulfill our contract with you.
We do not ask for any personal details of students you bring to conferences, just the number of students. This is so that we do not hold personal data relating to those under the age of 18. Because of this, we require accompanying teachers (or parents/guardians) to maintain responsibility for their students while at our events.
The only time we would have the name and school of somebody under 18 years old (but over 16 years old) would be if they book directly with us via Ticket Tailor, in which case they have to use a card to pay, normally that of the Parent or Guardian. In addition, we do not market to under 18s in any way, so students are usually made aware of our events by teachers. Consequently, if an A Level student books directly with us via ticket tailor we deem it to be with the permission of a parent or guardian, following direction from their school.
We do not ask for age details of customers, so customers under the age of 18 who have booked directly with us could not be positively identified as being under 18 from records held by Ticket Tailor.
We do not accept direct bookings by students under the age of 16 years old and ensure this by not publicising this option in relation to GCSE events.
As part of the booking process, we now ask for your explicit permission before using your direct name /job title and e-mail address details to market future events. If you give us this permission, your details will be added to our marketing database. You can ask us to remove your details at any time – just contact us.
Our marketing database is password protected and access to it is limited to three individuals within our business, all of whom understand our policies and the importance of GDPR compliance.
During events, we sometimes use Socrative to offer online quizzes. In these cases, the app has its own terms and conditions for GDPR compliance as Data Processors. Specifically, students are invited to enter a name in order to participate in the quiz, but this would be a first name only and they could not be identified from this as there are no other personal details entered or stored by the app. We always offer an off-line alternative for any students who object to using apps or who do not have a Smart Phone.
3. Online Data Processing
Candle uses the online ticketing platform Ticket Tailor as our Data Processor for all bookings, meaning that your personal and financial details are kept secure by a third party. Our access to the data held by Ticket Tailor is password protected and limited to two individuals within Candle Conferences for use in the event check-in process and to forward resources. https://www.tickettailor.com/gdpr/
We also use Mail Chimp to manage e-mail marketing campaigns in relation to those who specifically consent to receive marketing materials in this way. Mail Chimp has its own Date Processing policies which are GDPR compliant. You can, of course, ask us to remove your details from Mail Chimp at any time.
4. Financial Data
We use STRIPE (events) and PAYPAL (books & resources) for online payments, which means that we have no access to your financial information when payments are made by card and that card numbers etc. are kept securely by industry-leading companies, with their own policies for GDPR compliance as Data Processors. We do not ask STRIPE or PAYPAL for any information about you and they only collect what is necessary to process the payment.
If you request an invoice, we ask that it is paid securely by BACS transfer or by Cheque. In either case, we do not store your financial data and have no access to it. Our bank is HSBC and is the Data Processor for this sort of financial transaction.
5. Images & Feedback Comments
Candle reserves the right to take photographs at and capture video and/or audio of our events and to use photographs, video and audio within marketing materials online and in print. We also reserve the right to use any feedback comments or testimonials that you give to us in writing, whether by e-mail, social media posts or on feedback forms, within marketing materials.
To protect your privacy, we do our best not to identify who is in pictures and attribute comments in such a way that you cannot be directly associated with them, unless you give us permission to publish your name or post your pictures/comments publicly on Social Media.
Be aware, however, that Facebook and other Social Media companies use clever facial recognition software and may “tag” people in photographs used online, depending on their own privacy settings.
If you (or a student) objects to their image / words being used by us then please contact us and we will do our best to remove anything that offends.
“I have been taking my students to Peter and Charlotte’s courses (both A Level and GCSE) for many years now and continue to find them invaluable. They are supremely well organised, timed to perfection and invaluable to students. The courses are stimulating for staff and students alike, packed with pertinent and relevant examination material as well as ideal for stimulating extension thinking and pushing students to consider the wider implications of Ethics and Philosophy. My only regret is I can’t take all the Sixth Form as part of their wider education.”
TELEPHONE: (0)208 133 2241
(Office open term-time only, Monday, Tuesday, Thursday & Friday 8.30am-1pm)
We regret that we can only accept final bookings made in writing: this is to avoid any confusion that may arise when people book over the telephone.
HAPPINESS has been designed to support your Year 12 students and covers topics specified by ALL ENGLISH EXAMINATION BOARDS for AS Level / A Level Year 1 Study in Religious Studies, but also relevant for those studying towards CIE PreU and IB Diploma options. Sessions will cover… Read more»
CPD events for teachers at venues across the UK and online, including occasional residentials, plus Bespoke training from whole-staff or departmental INSET to individual coaching.
A day for Gifted and Talented Year 10s, a sixth form enrichment day on financial awareness or a governors’ day on ethos… we can arrange a Bespoke Event which adds value to your curriculum.